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Return Policy

Before initiating a return please follow the important guidelines:

  • Please contact us first so we can give you a Return Authorization Number. Returns without this pre-authorization will take significantly longer to process.

 

Returning Defective Items

  • Defective items can be returned to our retail store within 30 days of the purchase date providing you still have the original manufacturer box and packaging. Please include a quick note on with a detailed description of the defect and how to replicate the problem. Based on your preference, we can either exchange or refund your purchase. Refunds will be issued in the same manner as the original form of payment (credit card, PayPal, check, etc). Please note that additional fees may apply in the event of missing parts or accessories.

 

Returning New & Like-new items

  • Nickston will accept returns of factory-sealed or open like-new merchandise within 30 days of the purchase date. The original manufacturer’s packaging is required for a refund. We can offer a refund or exchange based on your preference. Refunds will be made in the same manner as the original form of payment (Credit Card, PayPal, etc). Please note that additional fees may apply in the event of missing parts or accessories.

 

Non-Returnable Items

Unfortunately, we are unable to accept returns on the following items:

  • Special-order merchandise
  • Personal items
  • Custom cut-to-length audio or video cable
  • Products with a missing or altered serial number
  • Products with a different serial number than was fulfilled on your order
  • Products with a missing or altered UPC code

 

How Long does it take to get my refund?

  • Returns that meet the above conditions will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.

 

 Questions?

  • As easy as we try to make it, we realize that returning merchandise is no fun. So if you have any doubts or concerns about your purchase, our knowledgeable staff has all the information you need to feel comfortable with your order before you place it.

Please contact us with any questions about the item(s) you intend to purchase. Our friendly staff has earned top customer service awards because we consistently make our customers happy.